How to Fix Netflix Error Code NW-2-5 | Working Methods

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By Akash Singh

Netflix has become a popular streaming platform for entertainment purposes. However, encountering error codes while watching Netflix can be really frustrating, especially when you are watching your favorite show with a loved one. One such error code faced by many users is Netflix Error Code NW-2-5, which indicates a network connectivity issue on Netflix. Let’s find out the reasons behind this error and how you can fix it

What is Error Code NW-2-5 on Netflix?

If you encounter Netflix Error Code NW-2-5, it typically indicates that your device is not connected to the internet or that there may be factors such as a firewall, parental controls, or proxy settings blocking your connection to Netflix. On certain streaming devices, you might come across a similar error code, NW-3-6, instead.

Fix Netflix Error Code NW-2-5

Furthermore, if your internet service provider is encountering issues or if your router or modem is not functioning correctly, there is a possibility that you may encounter this error message

The Netflix error code NW-2-5 indicates a problem with your network connection. It means that your device either needs to be connected to the internet or there are obstacles preventing it from connecting to Netflix. This error can occur for various reasons, such as having outdated apps or software, corrupted cache or data, insufficient memory, or network restrictions. Let’s explore some troubleshooting steps to resolve this error.

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How to Fix Netflix Error Code NW-2-5?

The steps to resolve error code NW-2-5 can vary depending on the device you are using. If you encounter this error on your screen, you can start by simply restarting the device or attempting the action again. These straightforward steps might resolve the error code NW-2-5. However, if the issue persists, you can proceed with the following steps:

✅ Method 1. Press “Try Again” on the error screen:

Occasionally, a temporary glitch can trigger the error. In such cases, simply pressing the “Try Again” option on the error screen may resolve the issue and allow you to continue streaming

✅ Method 2. Restart your device:

A quick and effective troubleshooting step is to restart your streaming device. Turn it off completely, wait for a few minutes, and then turn it back on. This simple action can often resolve many temporary issues.

✅ Method 3. Check your internet connection:

Make sure your device is connected to the internet by visiting a website or streaming a video online. Ensure that your internet speed is sufficient for streaming Netflix by visiting to check your internet speed

If you’re unable to establish an internet connection, consider trying an alternative mode of connection, such as Wi-Fi, or contact your internet service provider for assistance.

✅ Method 4. Restart Your Home Network

The next steps to take involve resetting your home network. First, turn off your device, and then power off your router. You can do this by either unplugging the modem or router. Wait for a couple of minutes, and then turn it back on. Afterward, check if the issue still persists.

If you’re using a network in a public place, such as a school or café, check if the network allows access to streaming services like Netflix. Some networks may have restrictions on streaming due to bandwidth limitations or network policies. If needed, connect to a different network that supports streaming.

✅ Method 5. Verify DNS settings:

On some devices, you can check and adjust the DNS (Domain Name System) settings to resolve Netflix error code NW-2-5. If this option is not available on your device, you can skip this step

✅ Method 6. Try an Ethernet connection or improve your Wi-Fi signal:

For the optimal streaming experience, consider using a wired Ethernet connection instead of Wi-Fi. Ethernet connections offer greater stability and reliability. If you prefer using Wi-Fi, ensure that your device is within range of the router and minimize interference from other devices or obstructions.

✅ Method 7. Connect only one device with network

The next step is to ensure that the device experiencing the issue is the only one connected to the network. Make sure no other devices are connected to the network that might cause network issues for Netflix. Connect only the device with the Netflix error to the Wi-Fi network and see if the issue gets resolved

✅ Method 8. Reset Netflix app

Another step you can take is to reset the Netflix app on your TV or smartphone. Simply go to the app settings, clear all data, and once it finishes, restart the Netflix app

✅ Method 9. Clear Cache & Cookies

If you are experiencing this issue on your internet browser, you can try clearing the cache and cookies. Here’s how to do it on Chrome: Open the Chrome browser and press CONTROL+SHIFT+D. Check the “Clear cache” and “Clear cookies” boxes, then click on “Clear data” and restart your Chrome browser. That’s all you need to do.


Encountering error code NW-2-5 on Netflix can be frustrating, but it’s usually fixable with a few troubleshooting steps. By following the suggestions mentioned above, you can resolve network connectivity issues and resume enjoying your favorite shows and movies on Netflix.


What is the error code NW-2-5 on Samsung TV? 

Answer: Error code NW-2-5 on a Samsung TV indicates a network connectivity issue preventing the TV from connecting to Netflix. The troubleshooting steps mentioned earlier in this post can be applied to resolve this issue on Samsung TVs as well.

How to fix Netflix error code M7037-1103? 

Answer: Netflix error code M7037-1103 typically occurs in browsers and is related to browser extensions, outdated versions of Netflix, or network connectivity. Updating Netflix, clearing the browser cache, disabling extensions, or trying a different browser often helps resolve this error.

How to fix Netflix error code NW-2-5 on a smart TV? 

Answer: The steps to fix Netflix error code NW-2-5 on a smart TV are generally similar to those mentioned earlier in this post. Restarting the TV, checking internet connectivity, verifying network support for streaming, and adjusting DNS settings can often resolve the issue.

How to fix Netflix error code NW-8-17? 

Answer: Netflix error code NW-8-19 usually indicates a problem with the internet connection on the streaming device. To fix this error, restart your device, and check your internet connectivity.